Terms & Conditions!

At KAAIBA, we are committed to ensuring your satisfaction with every purchase. We accept refunds, returns, and exchanges according to the nature of the scenario. Please review our policy outlined below:

Refund Policy

Eligibility: Refunds are issued for items that are defective, damaged, or not as described upon receipt.

Request: To request a refund, please send an email to (kaaiba.official@gmail.com) within 24 hours of receiving your package to check eligibility. The email should include proof of purchase and photos or videos of the product.

Processing: Once the refund is approved, the necessary steps will be taken within 7-14 business days to credit the amount back to your original payment method.

Transportation Charges: Transportation charges for refunds will be borne by us if the item is defective, damaged, or not as described. Otherwise, the customer will be responsible for the transportation charges.

Return Policy

Eligibility: Returns are accepted for items that are unused, and in their original condition with all tags attached.

Request: To initiate a return, please send an email to (kaaiba.official@gmail.com) within 24 hours of receiving your package to check eligibility. The email should include proof of purchase and photos or videos of the product.

Processing: Once the return is approved and the item is received and inspected, the necessary steps will be taken within 7-14 business days to issue a refund or store credit.

Transportation Charges: Transportation charges for returns will be borne by us if the item is incorrect, defective, or damaged. Otherwise, the customer will be responsible for the transportation charges.

Exchange Policy

Eligibility: Exchanges are accepted for items that are unused, and in their original condition with all tags attached.

Request: To initiate an exchange, please send an email to (kaaiba.official@gmail.com) within 24 hours of receiving your package to check eligibility. The email should include proof of purchase and photos or videos of the product.

Processing: Once the exchange is approved and the original item is received and inspected, the necessary steps will be taken within 7-14 business days to ship the replacement item or issue a store credit if the desired item is out of stock.

Transportation Charges: Transportation charges for exchanges will be borne by us if the item is incorrect, defective, or damaged. Otherwise, the customer will be responsible for the transportation charges.

General Terms

Scenario-Specific Decisions: All refunds, returns, and exchanges are handled on a case-by-case basis, depending on the nature of the scenario.

Non-Returnable Items: Certain items, such as final sale items or customized pieces, are not eligible for returns or exchanges.

Proof of Purchase: A valid receipt or proof of purchase is required for all refunds, returns, and exchanges.

For any questions or to initiate a refund, return, or exchange, please contact us at (kaaiba.official@gmail.com). We are here to assist you and ensure your shopping experience is enjoyable.